Citigroup

Citigroup’s link to large scandals and significant scrutiny has been a massive stain on the company’s business reputation and character. Charles Prince, CEO of Citigroup, means to remove that stain by implementing his â€Å"five point ethics plan† in an attempt to change the ethics, culture, and operations of the company through improved training, enhanced focus on talent, balanced performance appraisals, improved communications, and strengthened compliance controls. ———————————————— THIS DOCUMENT FOCUSES ON KEY CONCERNS REGARDING THE â€Å"FIVE POINT ETHICS PLAN† * How can Citigroup continually communicate the reformed organizational culture to the public?* As a corporation communications officer, what would be my method to communicate the plan to Citigroup employees and inspire change? * Who are the critical stakeholders? * How should Prince ha ndle the stakeholders’ responses and concerns? ————————————————- ontinually communicate reformed organizational culture to the public Citigroup can continually communicate their reformed organizational culture to the public in diverse ways: * Press conferences * Advertising through different avenues a. Television talk spots and commercials b. Internet ads c. Billboard ads d. Radio commercials * Community events e. Sponsor local teams f. Sponsor local events g. Sponsor carnival weekends h. Sponsor retreats i. Sponsor charity events ommunicate plan to employees and inspire change As a corporation communication officer, I offer an array of motivating methods to communicate the plan to employees * Quarterly morale meetings by Charles Prince, CEO, with door prizes a. Discuss new ethics policy changes b. Discuss new customer service techniques * Have employees fill out su ggestion cards a week prior to the meetings and go over a few or more (however many that time allows) in the Q&A session at the tail end of every meeting c.Ensure employees that their concerns are very important to the company d. Circulate a company memo regarding positive changes made and employees’ concerns addressed with solutions taken and ensuring their concerns are highly considered. * Promotional events for employees and their families e. Semi-annual company picnics f. Annual circus day g. Quarterly raffles to win movie tickets, dinner tickets, restaurant discount coupons, professional game tickets, reserved parking spot for one year, and cruise/vacation tickets h.Weekly parking lot car washes for employees through a contracted company hired by Citigroup. i. Annual breast exams/mammograms and prostate exams performed by mobile programs j. Holiday parties such as Christmas and New Year critical stakeholders involved The critical stakeholders involved are * Customers * The public/community * Personal and business clients * Employees * Stockholders ow should prince handle the stakeholders’ responses and concerns Prince (CEO) should handle the responses and concerns delicately and diligently. He will need to be absolutely convincing and optimistic that his â€Å"Five Point Ethics Plan† is the key to turning the company around. He will need to prove his passion through empathy regarding each and every response and concern by addressing them individually

Vinke Air Freight Essay Example | Topics and Well Written Essays - 750 words

Vinke Air Freight - Essay Example Vinke currently serves large- and mid-sized companies who occasionally need to ship parts to meet emergency needs. The present client base certainly must value the fact that their large packages can be delivered to an airport and Vinke will transport the parts as well as arrange final delivery. In an emergency, industrial delivery scenario, Vinke's personal attention to clients is a major benefit. In the overnight letter and small package market, however, customers are not seeking the specialized attention that has built the company's current market. They are more interested in having their letters picked up at their location and timely delivered to the intended destination. Neither are they faced with the issues of industrial shipping. These customers are consumers for whom overnight delivery has become ubiquitous. They don't need specialized personal care nor are they constrained by the logistics involved in moving large manufacturing parts to meet emergency timeframes; they simply want their letters to be picked up and delivered on time. In considering the organizational changes required by the proposed entry into the new market, and the competition already in place there, the task could prove daunting. Vinke's current client base is industrial or manufacturing companies. These organizations can be serviced from the airport to destination. For overnight letters and small packages, the company will not be able to expect its customers to drive to their airport; Vinke will need to implement a pick-up service. They won't be competing for a relatively small pool of clients; they will be forced to serve the general public. This will require extraordinary organizational changes. Further, rather than the occasional and urgent nature of delivering large industrial parts that easily fill up planes with just a few orders, the new market demands will centre upon frequent handling of routine letters and small packages. Planes will either have to be full of packages from a high volume of shippers or fly partially empty to meet de livery requirements. The likely costs associated with this operational change will be quite large and potentially threatening to operating capital. Finally, competition in this market is fierce. One need only visit the web site of a major potential competitor to see the complex bundle of service divisions required to fulfil demand in this market (FedEx, 1). The organizational changes required to effectively compete in this market are overwhelming. The criteria necessary for evaluating the proposed venture are found in a standard Strengths, Weaknesses, Opportunities, Threats (SWOT) analysis model. The critical issues for Vinke are clearly outlined in this matrix. Unable to utilize their key strength, personalized customer service, the company is overwhelmed by the weakness of its limited operation scope and mass-customer service incapability. Any potential opportunity that might be presented through the use of its current equipment and facilities is immediately and obviously threatened by the strength of the competition already in place. There may be growth potential in the overnight delivery of small packages market, as management

George Washington Essay Example | Topics and Well Written Essays - 750 words

George Washington - Essay Example Whether Gandhi was there or not, India would have won freedom in 1947 because Britain was setting all its colonies free following the Second World War. Even if Nelson Mandela was not there Apartheid would have been abolished in South Africa in the 1990s and indeed it is possible that if George Washington was not there, the United States would still have won independence in 1776. But therein lies the most important part. It is not that one event which defined those countries but numerous actions and inactions which happened since then. Indeed Gandhi may or may not have set the country free but his philosophy of non violence defines India. Nelson Mandela bought tolerance into a country where it did not seem possible that people of different colors could live together. George Washington was offered unlimited power to rule a country which had the potential to be the richest in the World and he turned it down. It is very important to understand what a monumental decision that was. Fidel C astro got power in a small island and hung to it till absolutely close to death. Stalin, Polpot, Idi Amin, This is a long list covered in blood. These people who at least for a time were heroes for their country and then the lust of power took them over. Indeed it is not our ability what defines us, it is our choices. George Washington w George Washington was a man, even in his lifetime, was considered a figure larger than life, and indeed he was credited with supernatural abilities like it was said of him that that bullets could not hit him. There was an aura of invincibility around him. Indeed lot of the legends were most likely made, like the Cherry tree episode which never happened. As a Soldier he was capable of rashness and poor judgment, he was addicted to gambling, indulged in a good deal of wrenching and was said to be a most horrid swearer2. Was this person who would be the commander in chief for the continental army Let us look at the events of the revolutionary war. When the war began, the British Colonists ("Americans") did not have a professional army or navy. Each colony provided for its own defenses through the use of local militia. Militiamen were lightly armed, slightly trained, and usually did not have uniforms. Their units served for only a few weeks or months at a time, were reluctant to go very far from home, and were thus generally unavailable for extended operations. Militia lacked the training and discipline of regular soldiers3. Each colony was its own little country and fiercely independent. To get them together to be one fighting force was a monumental task; But George Washington was able to do that. The Reason was very simple, everybody trusted him and everybody respected him and indeed he himself was very conscious of the responsibility which came with his character. The second reason why he was able to forge a successful army was his adaptability. While his background was of a professional soldier with single minded professional discipline, here he had to deal with a rag tag mixed outfit of varying loyalties and ambitions. George Washington combined all of that because he realized that all of it, the Militias, the army could be one fighting force without necessarily losing their individual identity. This was not easy, and indeed battles were lost because some comm anders would not take George Washington as their leader,

Criminal Law 2 Essay Example | Topics and Well Written Essays - 1000 words

Criminal Law 2 - Essay Example A battery is when a person intentionally and recklessly applies unlawful force to another2. Section 39 assaults are dealt with as a summary offence and carry a maximum of six months imprisonment. This can include a fine of up to  £5,000 or the sentence can be replaced by a fine on its own. On some occasions a common assault can be counted as an indictment if the requirements laid down by section 40 of the Criminal Justice Act 1988 are met. If the courts are satisfied that the assault fits the criteria for a battery then the correct charge would be assault by beating3. The difference between a section 39 assault and a section 474 assault is in the degree of injury that results from the attack. In terms of sentencing the courts can issue higher sentences for a section 47 assault. The Code for Crown Prosecutors is aware that there will be factors that will influence the decision whether to charge at the highest level or whether a lesser charge is more appropriate. In general terms grazes, scratches, abrasions and minor bruising as well as swellings, reddening of the skin, superficial cuts and a black eye will fall under the remit of a section 39 assault. When the prosecutors are deciding on the charge they will consider the degree of injury first. There are also a few cases where the degree of injury would usually amount to a common assault but because there are aggravating features to the attack the more serious charge may be appropriate. Aggravating features can include the use of a weapon, biting, gouging or kicking of a victim whilst on the grou nd, or strangulation which is for more than a fleeting moment and which caused rea; fear to the victim. Other aggravating features can include the vulnerability of the victim such as the age of the victim or any disability the victim might have. The Domestic Violence, Crime and Disorder Act 2004 s11 makes common assault an alternative to more serious offences of assault even if the count has not been

September 11th Attacks on the United States and How it changed my Personal Statement

September 11th Attacks on the United States and How it changed my outlook on Politics and world events - Personal Statement Example This attack generated hatred, depression, frustration and insecurity among the people. Every individual whether Muslim or non-Muslim has experienced a tough time after the 9/11 attack. Brutality rose to its peak in different countries that lead to discrimination. The political situation in U.S and other countries become worse. People live in fear and hesitate in exchanging their personal views regarding the prevailing political situations worldwide openly with others. U.S imposed a policy war against terrorism with the help of numerous countries in Muslim states. Its been 11 years since the attack took place and nothing has been gained so far except hatred, conflicts among nations and aggression. Inflation rose, which in turn lead to unemployment and poverty. Nations invested millions of dollars for the security of their borders to eliminate the risk of attack. Illegal activities such as drug smuggling, human trafficking, and pornography rose. I suffered a mental trauma that created a negative picture regarding different nations. The U.S economy faced budget deficits as they increased their investments in purchasing modern weapons to fight against terrorism. The Muslim community suffered more after the attack that lead to harassment, conflicts in religious practices and demoralization. This chain of events has changed my life in various ways, it has deeply affected my thinking and damaged my level of trust towards the government. The US government spends millions of dollars every year in upgrading their security systems and still 19 people armed with pocket knives could easily hijack 4 passenger planes and so easily crashed them into the twin towers and inflicted such a long-term tragedy that changed the history of mankind. Peace and harmony among nations has been taken out of peoples lives, and now they are living in fear and incursion. In my opinion the situation has become worse as it

Does the media affect your health Essay Example | Topics and Well Written Essays - 1000 words

Does the media affect your health - Essay Example In most cases, the use of these mediums can significantly influence not only the way we perceive things in life but also result to the development of our eating habits and the way we perceive or feel about our body images (DArcy and Jan). Seale explained that most of the food and beverage companies are using the media as a platform in advertising their food or beverage products even if these food and beverages does not contain the proper nutrition needed by our body (Seale, Health and media: an overview). For example, multinational companies are more than willing to pay a large sum of money just to advertise their formula-milk on the television. By continuously using the media as a way of persuading mothers to feed their babies with formula-milk, the newborn babies are the ones who suffer from not getting the most of out the health benefits they should receive from breast-feeding (Seale, Media and Health 199). It is also possible for some tobacco companies to take advertise their cigarette products using any of these media as a way of encouraging the people to smoke (Seale, Health and media: an overview). In some cases, people are unconsciously using the Internet or other social networking sites like Facebook or Twitter to make themselves look better off as compared to other people (Falcon). By boosting their ego at the expense of other people, the use of social media networks can somehow cause depression to other people. Aside from the risk of becoming a victim of cyber-bullying (Falcon), the media can also be used to trigger aggressive behaviour possibly due to substance abuse or trigger inappropriate sexual behaviour (DArcy and Jan). Considering all these examples, it is clear that the media can be used to negatively affect the people’s physical, psychological and emotional health. Even though the main purpose of using the media is to entertain or communicate something to the target audiences, there will always be some

Bill Gates Speech Essay Example for Free

Bill Gates Speech Essay William B. Gates, also known as Bill Gates was welcomed on October 28th, 1955 by his father William Gates II and his mother Mary Gates. Gates attended a public school and also the private Lakeside School. There, he discovered his interest in software and began programming computers at age 13. Today I would like to inform you about William B. Gates the founder of Microsoft, his life before Microsoft, his career, and his accomplishments. As a child, Bill Gates was very competitive, curious and a deep thinker, that is when his parents decided to enroll him in the private preparation school lakeside, where he soon excelled. Bill Gates was surrounded by historical events at a young age, like when Apolo eleven took men to the moon, this event inspired him because a huge computer was involved. When Bill Gates was in high school he would spend hours upon hours in the computer room. He graduated in 1973 from Lakeside and was accepted by the prestigious university of Harvard, where he had no definite career plan. He loved to stay up all day and night, he spent more time in the computer lab then he did in the classroom, that was his true craze. Soon he met Steve Balmer, who lived down the hall from him at Harvard. Balmer is now Microsoft’s chief executive officer. While at Harvard Gates developed a programing language called BASIC, for the first microcomputer. In his junior year gates left Harvard to devote his energies to Microsoft, a company he begun in 1975 with his childhood friend Paul Alan. His belief was the computer would be a valuable tool on every office desk and in every home. So they began developing software for personal computers. Gates foresight and vision was the success of Microsoft and the software industry. Under gates leadership Microsoft’s mission has been to improve software technology and to make it easier, cost effective and more enjoyable for people to use computers. In 1999 gates wrote business @ the speed of thought, the book was published in 25 languages and available in more than 60 countries. Was on the bestseller list of new york times, USA today, the wall street journal and amazon. com. Gates has donated the proceeds of the book to a nonprofit organization that support the use of technology and education and skills development. William Bill Gates is chairman of Microsoft Corporation the world wide leader in software, services and solutions that help people and buisnesses realizes their full potential. In 2008 Bill Gates transitioned out of a day to day role in the company to spend more time on his global health and education work at the Bill and Malinda Gates foundation. Gates Continues to serve as Microsoft s chairman and advisor on key development projects. In conclusion William B. Gates is considered a role model to many people, in many different ways. He has many accomplishments that have made him into the successful businessman he is today. Bill gates changed the way the world operates and functions, he made life easier for humans to live in. In 4 seconds he earns $250, in 24 hours he earns 20 million, and in a year he earns 7. 8 billion dollars. All this due to his co-founding the multi-billion dollar company that is Microsoft today. And as bill gates once said â€Å" be nice to nerds, because youll probably be working for one. †